Cancellations/Changes:
- In case of postponing the delivery/install, availability will be checked to schedule a new date.
- In the event of cancellation, the client agrees to give the artist at least 72 hours advance notice of cancellation.
- Cancellation of less than 7 days (72 hours) notice will result in client paying for the entire job.
- Cancellation of 8 to 15 days prior to the event only 50% of the amount paid will be refunded.
- Changes or exchanges made on orders after the contract has been signed will result in additional charges. A 72-hour notice is needed to make additions to event decor. Additional charges will apply. These changes are not guaranteed. If we are not able to make the changes the addition fees will not apply.
Outdoors Event:
The client understands that some decor items may be affected by temperature and humidity and that PARTY ISLAND USA LLC, Inc cannot be held responsible for the decoration in uncontrolled weather, such as rain or extreme heat and/or unforeseen acts of nature. In that case, PARTY ISLAND USA LLC has the option of making changes to the decoration in the best interest of the client. We NEVER guarantee perfect results with balloon decor outdoors. However, we further state that we will do everything in our power to make sure the decoration will hold up by using the BEST quality of balloons.
If weather or other unforeseen act of nature prevents PARTY ISLAND USA LLC to decorate Client’s event, and without a contingency plan (indoor possibility), the payment can be applied to another day within 12 calendar months from the original date of event, subject to PARTY ISLAND USA LLC availability. No refunds will be given.
PARTY ISLAND USA LLC is not liable for actions by others or weather conditions beyond PARTY ISLAND USA LLC control. In that case PARTY ISLAND USA LLC retains the right to abort the project at any time should we believe that to continue may damage the reputation of the Client and/or PARTY ISLAND USA LLC and/or cause a safety hazard.